# Identity Normalization Health
URL: https://docs.autociso.io/console/ciso-reports/normalization-health/
Description: This report shows the quality of AutoCISO's identity matching process. Normalization is the act of linking raw account names (as they appear in each system) to verified employee identities.

*This is the help text the console shows in the help panel on this page.*

This report shows the quality of AutoCISO's [identity matching process](https://docs.autociso.io/product/access/correct-employee-match/). Normalization is the act of linking raw account names (as they appear in each system) to [verified employee identities](https://docs.autociso.io/console/directory/employees/). Low confidence matches may result in misattributed access or missed anomalies.

### Confidence Tiers
- **Auto-verified (≥80%)**: High-confidence matches.
- **Manual Required**: Every review task below 80% confidence — these need a human decision in the [Review Queue](https://docs.autociso.io/console/access/review-queue/).
- **Low Confidence (<60%)**: Likely mismatches, a subset of Manual Required — review these first.

### Confidence Distribution
The bars show how many review tasks fall into each 20-point confidence band (0–20% up to 80–100%), so you can judge overall data quality at a glance.

### Low-Confidence Table
Lists **pending** review tasks below 60% confidence, lowest confidence first — the matches that still need a decision. Turn on **Show history** to include tasks that were already approved, rejected or remapped. The stat cards and the distribution chart always cover all review tasks, and **PDF** always exports the pending list. Columns: **Raw Name** and **Raw Email** (as seen in the source system), **Asset**, **Confidence**, **Status** and **Risk**. Export with **CSV** or **PDF**.

### Why This Matters
Poor normalization health means your [anomaly detection](https://docs.autociso.io/console/ciso-reports/anomaly-discovery/) and access reviews are working with incomplete data. Improving match quality directly improves the accuracy of every other report in AutoCISO.